Digital communications are as intrinsic to modern life as computer technology is to the modern automobile.
As face-to-face contact is replaced by wired and wireless technologies, it is as if sales are conducted without emotional horsepower because the desired car is nowhere to be seen.
Properly applied, the principles of business ethics and communications etiquette ensure that the relationship which the sales professional is cultivating stays on track and the customer returns to the showroom to buy the car of his or her dreams.
Skills you will learn:
- Cell Phone Tact and Productivity
- Answering Machine and Voice Mail Diplomacy
- Telephone Tactics and Finesse
- Conference Call Management
- Speakerphone Discipline
- E-Mail Dynamics
- Video Conferencing Interaction
- Faxing Familiarity
