There are more than 54 million people with disabilities living in the United States. They are our neighbors, our friends, our coworkers, our customers and even members of our families. They are not just like us — they are us.
Knowing how to interact with people who have disabilities will be a factor in determining your dealership's success. Your overall goal should be to reach a point where all disabilities are invisible, and all that anyone in your organization sees or hears is the individual: a whole person; no more, no less.
Skills you will learn:
- Communicating with Sensitivity
- Greeting Individuals with Disabilities
- Assisting Those with Disabilities
- Dealing with Disabilities in the Work Environment
