Successful salespeople sell an automobile by focusing on its positive attributes. The same tactic applies when "selling" or successfully communicating a difficult message to an employee or coworker. By balancing the negative with the positive, we preserve a person's dignity and keep relations smooth. At the same time, successful relations are helped by stepping around the most contentious areas of human nature.
Skills you will learn:
- Giving Constructive Criticism
- Listening
- Engaging in Casual Conversation
- Discouraging Gossip
- Handling Humor with Tact and Style
- Giving and Receiving Compliments
- Minimizing Sarcasm
- Stressing Less
