For everyone in your dealership who builds long-term relationships with customers, social skills are a business lubricant that smoothes interactions and softens the rough edges of mixing business with pleasure. When business is conducted in the guise of pleasure, one must tread carefully in the slippery area of etiquette and protocol.
No one in the dealership need feel awkward in the social arena. Knowing what to do builds self-confidence that meets the challenges faced by all who come into contact with the public; whether you are a dealership owner, manager or salesperson you will learn skills that work.
Skills you will learn:
Setting Yourself Apart (Business Etiquette)
- Developing Conversation Skills
- Remembering Names
- Using and Reading Body Language
- Introducing Yourself and Others. Responding to Introductions
- Distinguishing Yourself from the Competition
- Recognizing Eye Signals
Sophisticated Dining for Down-to-Earth Results (Dining Etiquette)
- Table Conversation
- Body Language at the Table
- Effective Business Entertaining
- Silverware Savvy and Navigating the Place Setting
- Toasting
- Dining Dos and Don'ts
Setting Yourself Apart and Sophisticated Dining
Includes both Setting Yourself Apart and Sophisticated Dining as described above.
