Sales Training for Your Dealership

For everyone in your dealership who builds long-term relationships with customers, social skills are a business lubricant that smoothes interactions and softens the rough edges of mixing business with pleasure. When business is conducted in the guise of pleasure, one must tread carefully in the slippery area of etiquette and protocol.

No one in the dealership need feel awkward in the social arena. Knowing what to do builds self-confidence that meets the challenges faced by all who come into contact with the public; whether you are a dealership owner, manager or salesperson you will learn skills that work.

Skills you will learn:

Setting Yourself Apart (Business Etiquette)

Developing Conversation Skills

Remembering Names

Using and Reading Body Language

Introducing Yourself and Others. Responding to Introductions

Distinguishing Yourself from the Competition

Recognizing Eye Signals

Sophisticated Dining for Down-to-Earth Results (Dining Etiquette)

Table Conversation

Body Language at the Table

Effective Business Entertaining

Silverware Savvy and Navigating the Place Setting

Toasting

Dining Dos and Don'ts

Setting Yourself Apart and Sophisticated Dining

Includes both Setting Yourself Apart and Sophisticated
Dining as described above.