Etiquette for Phone, Email, Fax

Business decisions are often emotional decisions. As face-to-face contact is replaced by wired and wireless technologies, that opportunity for emotional influence diminishes, limiting your sales and motivational power. Though most people assume they already possess a natural ability to communicate by phone, email and fax, subtle principles of business ethics and communications etiquette will enhance those communications and help these technologies work fully to your advantage.

Skills you will learn:

Cell Phone Tact and Productivity

Answering Machine and Voice Mail Diplomacy

Telephone Tactics and Finesse

Conference Call Management

Speakerphone Discipline

E-Mail Dynamics

Video Conferencing Interaction

Faxing Familiarity