Ethics, Etiquette and Protocol in Business

The ethical person follows accepted principles of Dos and Don'ts that govern conduct within his or her profession. In a wider, national and global context, each individual has a personal code of conduct determined by his or her own ideals as well as the standards of his or her culture and community.

At the heart of ethics is the question of how our decisions affect others. When we do not act ethically, our individual actions create guilt by association. Collectively, an organization loses the public's trust, respect and business. Only by acting ethically do we actually help ourselves and everyone around us.

Skills you will learn:

Developing Trust with Customers

Ensuring Ethics in the Workplace

Maintaining Ethics in the Sales Process

Articulating a Code of Ethics

Making Ethical Success Practical